virgin atlantic covid refund

Flight delay and cancellation compensation, How to book a new flight if your flight was cancelled, What to do if the next flight availability is limited, Make a claim on your insurance for flights that have been cancelled, How to claim for unused parts of your journey, Understanding the 'Care Package' you're entitled to (Regulation EC 261/2004), Find out about getting financial compensation for delays or cancellations, Who to contact if you have a question after flight disruption, find out your rights about cancelled and delayed flights (According to Regulation EC261/2004). If you do need to get in touch, just choose the method that suits you best - by completing a contact form, sending us a message, or giving us a call. Customers wishing to travel from/to an alternative destination on a VS/VS* service may be subject to TSP but will not be charged any change fee provided new travel dates are within the permitted travel period. If you need to make a change to your booking, please visit our rebooking bot and web messaging service. If you cancel a booking made using a Travel Voucher, any refund will be issued in accordance with our Conditions of Carriage and the relevant fare rules. Covid-19 testing | Virgin Atlantic help centre COVID-19: Ryanair and Virgin Atlantic rated worst in refunds survey If you booked with a third party such as a travel agent, you'll need to contact them directly to discuss any queries you may have with your travel arrangements, such as rebooking, as they are best placed to help. Find out what you can and can't take with you on your flight. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF No change fee will be charged however additional collection must be calculated at TSP, Rebooking onto an alternative connecting carrier will be subject to the fare rules as per CAT4 flight application. If you purchased your ticket through a travel agent or another airline, youll need to apply for your refund with them directly, as we wont be able to process it for you. Customers bookedon or before 11th March 2020 that have since changed their travel plans, resulting in a new ticket issue date, will still be entitled to a refund, Refunds must be processed via GDS please refer to our refunds policy clickhere, 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF This list will expand as regulatory requirements for destinations allow. Customers travelling on a direct VS/VS* service may re-route to the same destination via a VS/VS* connection, or if travelling via a VS/VS* may rebook on direct service, subject to seats being available in the same cabin, and departure dates being within the permitted rebooking period. The options available to you may differ depending on when you are due to travel. ExpressTestofferRapid Antigen tests with results in 30 mins. These policies apply to all ticket types (including those that would normally be non-changeable) and all booking classes (including Economy Light) on all routes in Virgin Atlantics international network, and for tickets booked with us on our codeshare flights - including our partners Delta, Air France and KLM. We'll do everything we possibly can to keep any inconvenience to the minimum, and make any waiting time as comfortable and stress-free as possible. If you booked through a travel agent or another third party please contact them directly. For direct bookings made via the Virgin Atlantic website or contact centre only; call our flight disruption line on: +44 (0) 344 209 7777 in the UK, or 1-800-862-8621 in the USA. Virgin Atlantic help centre Claim a refund for flight disruption If your flight has been cancelled or impacted by changes to our schedule If your flight has been cancelled or impacted by changes to our schedule Are you currently away from home? We received this letter in late December long after the companys boss said all refunds would be paid. Once youve decided where and when you want to go, simply apply your voucher code at the checkout. Once the lab has your sample, you'll be notified of the result within 24 hours. However this requirement does not apply if the cause of the delay or cancellation was due to 'extraordinary circumstances' which include weather conditions and the closure of airports. Welcome to help centre. visa, if applicable. You can even make a booking for someone else using your Travel Voucher. In the United States, the policies have changed dramatically after the COVID-19 pandemic, with some airlines wildly shifting policies. As of 12 June 2022, US citizens and legal permanent residents do not need to complete a Passenger Disclosure and Attestation form or provide. This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. If you booked directly with Virgin Atlantic., please use ourCompensation application process. The remaining fare difference after we have waived those amounts. You may not need to pay any difference in the fare either see the table below for more on that. With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. It is the only airline threatened with action by the Civil Aviation. Bookings made by credit card or debit card no longer incur a fee. Use our new WhatsApp service. (a)Unless either we agree or applicable laws require us to do otherwise, we will only make a refund to the person who: (ii) has proved to us he or she is the person who paid for the ticket; and. Create a new PNR. Virgin Atlantic said: "We recognise that at the height of the pandemic, the huge volume of refund requests we received, combined with the constraints on our teams and systems, meant that. To ensure the timely processing of your request, please choose the correct form based upon your requirements: If you are unsure of the terms and conditions of your ticket, you can request a quote to find out how much you would be entitled to. Please include a daytime phone number. Find your voucher inManage my booking, make a note of the unique code and head over to our websitewww.virginholidays.co.ukto start planning your next getaway. Accessibility | named Virgin Atlantic and Ryanair as the worst two airlines for processing refunds. Rapid tests are often called Antigen or Lateral Flow tests and provide results in under 30 minutes. Once a refund has been processed it will be returned to the original form(s) of payment. Please contact your tour operator before you cancel your booking. Will customers who felt badly treated this year rebook with the firms that they feel that let them down? The mask rules that apply will depend on the route youre flying, because requirements differ by market. Read more to find out your rights about cancelled and delayed flights (According to Regulation EC261/2004). Please dont worry if it takes a few days to get back to you, just keep your booking reference safe. If you need flexibility, make sure you pick a Ticket type which suits your needs. With Virgin Atlantic, you'll need to use the SMS service on +44 (0)7481 339184. If your customer have opted to receive an Open Ticketfollowing a cancelled flight, and they dont use the whole value of theOpen Ticket when making a new booking, they are entitled to a cash refund of the residual value. If you opt for the open ticket, we have some exclusive offers available to make your credit with us go even further. Request a refund - Virgin Atlantic But if you have a specific flight or booking related query, drop us a line. Give me a try! . You can easily add on additional . Virgin Atlantic Introduces Free Travel Insurance For Your Next - Forbes Customers impacted by anevent beyond their control,for bookings made on or before 11thof March 2020. Unless customers areaffected by events beyond control (see below), Definition of events beyond your control, Positive COVID-19 tests and instructed to self-isolate by the NHS or local health authorities, Unable to board return flight due to requiring to quarantine at destination, Governmental restrictions and requirements (travel ban and/or cancellation of a travel visa). Following a continued easing of rules, most of our destinations do not require a Covid-19 test for entry, especially if you're fully vaccinated. Virgin Atlantic Holidays customers in the UK should contact the Virgin Atlantic Holidays team directly during normal office hours on +44 (0) 344 739 6300, If you booked a Flight + Hotel package call our dedicated team on+44 (0) 0344 557 5850. To find out more pleasecontact us. Privacy policy | Customers whose original booking date was on or before 11th March 2020 can request a refund if they were unable to travel due to an event beyond their control such as a National Lockdown, see above. Fare difference is waived if within If you booked before this and would like to make a change, check out ourearlier policies. If you booked with Virgin Holidays, or through another website or travel agent, please contact them directly for your options. Partnering with Prenetics, a leading Covid-19 testing provider, Virgin Atlantic is offering customers easy and competitively priced at-home testing packages, tailored to your Virgin Atlantic destination where at-home tests are accepted. Generally, the longer it takes to process the test results, the more accurate it is. . Depart and Return Calendar Use enter to open, escape to close the calendar, page down for next month and page up for previous month, Depart date not selected Return date not selected Depart Return With restrictions easing and travel becoming easier once again, for all new bookings from 24 June 2022 onwards, the terms to change your booking will depend on your type of ticket. If youve missed a payment or just need a little more time, don't worry. Book a flight - Virgin Atlantic Canadian tariffs. United Kingdom. . Bookings made by credit card or debit card no longer incur a fee. If you are entitled to a refund, it will be made according to the original form of payment. national lockdowns (see Refunds sectionfor details), This policy applies to all VS/VS* bookings,including unticketed, regardless of ticket type and includes fares that are usually non-changeable, Fare difference applies with no refund if new fare is lower. order your home test online by 2pm for DPD Next Day Delivery. Your Travel Voucher has the same value as your original booking. Presumably if they go under I won't get anything and I just think that's wrong. For countries that accept self-tests observed by a clinician, there isan option to have your self-test observed via video call or at a testing location. Virgin Atlantic tells customers refunds will take up to four months If you don't use the whole value of your Travel Voucher when making a new booking, we will give you a cash refund of the residual value. Cookie statement | Limited exceptionsto the COVID-19 vaccination requirement apply: There are a very limited set of circumstances where a non-vaccinated adult foreign national can enter the US. Legal & Privacy Policy: The information entered on the page will not be used to send unsolicited email. 3) Can't wait for your cash back? If you cancel a booking made using a Travel Voucher, any refund will be issued in accordance with our Conditions of Carriage and the relevant fare rules. Claim a refund for your seats/upgrades/excess baggage. If your flight was cancelled and you wish to claim a refund of the unused part or parts, please take a look at our advice on claiming a refund: Otherwise, if you have a paper ticket, please cancel your booking and provide us with a brief explanation of your refund request and return your unused paper ticket(s) to Virgin Atlantic Airways: Virgin Atlantic - Care This method is less accurate and should only be used as a guide - A positive result should be followed by a PCR test for confirmation. You dont have to decide right now; you can convert to a Travel Voucher which can be used up until 31 December 2023. The vaccination proof used will depend on where the approved vaccine(s) were administered. When you book to travel any time up to 31 Dec 2022, you can make unlimited date changes* and one name change free of charge** (if youd like someone else to benefit from your ticket). Contact forms. Together, all of these measures ensure the aircraft environment is a very safe place to be. In some cases, it means they are waiting for long . Check the devolved nations of Scotland, Northern Ireland and Wales for their entry rules, which largely mirror the entry rules for England. (d) We will deduct an administration fee of no more than 30 per passenger (3 per infant) from your refund under Article 10.2(b) or 10.2(c) (other than where a refund is mandated under applicable laws or requested under Article 21.(2)). Shai Weiss, the boss of Virgin Atlantic, which last month secured a 1.2billion rescue deal, said outstanding requests for refunds will be paid by the end of next month. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Bookings made by credit card or debit card no longer incur a fee. If you made your booking through a third party or travel agent, please contact them directly to discuss your options. From the start of the pandemic we quickly adjusted our policies for flight and package holiday bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that Covid-19 created uncertainty for international travel. As travel restrictions continue to ease for many countries we fly to, health and safety remains our number one priority and we continuously review all our Covid-19 health measures. From bulkheads to exit rows, here's all you need to know about seating on board our aircraft. Please send us as much relevant supporting information as you can, including: Read more about the EC Care Package (Regulation EC 261/2004). For direct bookings made via the Virgin Atlantic website or contact centre only; call our flight disruption line on: +44 (0) 344 209 7777 in the UK, or 1-800-862-8621 in the USA. Refund form | Contact forms | Virgin Atlantic help centre Check refund status - Virgin Atlantic The Covid-19 crisis almost tipped Virgin Atlantic into collapse in 2020, and it's needed fresh funding from founder Richard Branson as recently as December. Following a continued easing of rules, most of our destinations do not require a Covid-19 test for entry, especially if you're fully vaccinated. Before you fill out one of the forms, please remember we can only accept and process your refund if: Youre eligible for a refund in line with our refund policy. If new travel is from 01 Jun 2021, fare difference charges may apply with no refund if new fare is lower. If the new ticket price is greater than the Travel Voucher value, the difference must be paid. Carry proof of your negative test result with you throughout your journey, as it will be needed at check in and when you arrive in your destination. Just hit the chat button on the bottom right of this page. **Name changes can only be applied on tickets which have not yet been used for travel, this does not extend to part travelled tickets. Read more about our Flight Disruption Policy. You'll then be sent a refund request number, which Virgin says could take seven to 10 days. You are not entirely convinced, but are happy your money has been returned. If the same booking class is not available, please book into lowest available booking class in the same cabin, Route suspension: re-route onto other VS/VS* services in the same booking class and on the same flight dates. Register here, If your flight has been cancelled or impacted by changes to our schedule. Terms and conditions | Everything you need to know before you go. On all other routes, you must wear a face mask. If your flight has been cancelled by us, you can choose an alternative flight under comparable transport conditions, on a date at your convenience, to get you to your final destination. It had processed about 550m of cash . Collinsonoffer Rapid Antigen and Antibody tests with results within 60 mins. Register here You can get in touch using ouronline contact form. Terms and conditions |

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