For the best experience on our site, be sure to turn on Javascript in your browser. How can you get service if they provide a phone number that they do not answer? This has been the most grueling process ever. We stand behind our products, so please call with any concerns or questions. Call Ego support and need to wait about one hour for someone to answer. For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. Nobody answers customer support unless your lucky. EGO lasts longer without needing changes.
Claims under the warranty must be made within the warranty term. Call Ego customer service. Then the entire burden of coordinating, moving the mower by renting a trailer and finding a service center is on you as the customer. All items listed on the packing list in the user manual of the mower must be
In my most recent encounter I have requested a call back several times. Don't forget, expect to be on hold for an hour or more to even talk to someone for help. are excluded.
&& window.URL Shop for your new EGO tools at Total Tools! Be the first to know about new products, innovations, and offers. They say you have a warranty then give you the run around two supervisors at that! Are you sure you want to close without saving? This warranty applies only to the original purchaser at retail and may not be transferred. EGO POWER+ 56V Brushless 350mm Line Trimmer with Telescopic Aluminum Shaft ST1400E-ST is available at Total Tools. What would you like to do? Buy at Acme Tools Buy at Lowe's Best EGO Walk-Behind Lawn Mower LM2130SP Select Cut XP Self-Propelled Lawn Mower } ","consent_manager.accept_all_cookies":"Accept All Cookies","consent_manager.gdpr_settings":"Settings","consent_manager.data_collection_preferences":"Website Data Collection Preferences","consent_manager.use_data_by_cookies":" uses data collected by cookies and JavaScript libraries to improve your shopping experience. The store will not work correctly when cookies are disabled. So just over 2 weeks later and I still haven't received it. call 1300 000 346 for AU or 0508 000 346 for NZ or lodge a claim via our portal link above. Any claims other than the right to have the defect rectified as stated in this warranty are excluded. JavaScript seems to be disabled in your browser.
EGO is committed to providing the highest quality power tools, multi-tool accessories, batteries, and chargers available. })(); audioguy1911 6 mo. Zero customer care. Here's where you can see our How-To Videos, get warranty information, contact customer service and register your products. You can (slightly) extend this but never charging over 90%, never draining below 10%, and storing the batteries around 50%.. but even that's not gonna change the fact that batteries die. I recommend against purchasing anything from Ego! We see that youre on the North America site but appear to be outside the U.S. and Canada. Spent $289.97 at Lowes for the string trimmer only to find out that the battery and charger were left out of the box. This guarantee does not limit the buyers rights arising from the contract of sale with the reseller or applicable statutory rights. The price has been fluctuating a bit but still cheaper than other places: For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). && window.WeakMap * Subject to product registration and annual inspection/ servicing. ","consent_manager.unsaved_changes":"You have unsaved changes","consent_manager.by_using":"By using our website, you're agreeing to our","consent_manager.agree_on_data_collection":"By using our website, you're agreeing to the collection of data as described in our ","consent_manager.change_preferences":"You can change your preferences at any time","consent_manager.cancel_dialog_title":"Are you sure you want to cancel? My gut instinct was to buy gasoline equipment, instead I bought this junk and it is worthless. } We use dedicated people and clever technology to safeguard our platform. Auto-sensing technology monitors and feeds the length of the line for a continuous 16" cutting swath delivering non-stop high-performance trimming.
I did. They took my lawn mower and it had to be shipped out of state to a repair facility. 3178. var xmlHttp = new XMLHttpRequest(); It goes against our guidelines to offer incentives for reviews. Introducing the EGO POWER+ 16" POWERLOAD String Trimmer, the world's most advanced trimmer featuring the world's first LINE IQ technology. Information provided by various external sources. We're so confident in the performance of our tools that we offer professional users a 3-year warranty . For any properly and timely submitted warranty claim, if Chervon North America determines a product to be defective during the warranty period, the product will receive free repair or replacement as determined by Chervon North America. linksPerCol: 10,
Bought a string trimmer with battery, then an extra battery October 2022. EGO Power+ considers their product's warranty null & void if their product was not bought through one of their authorized sellers. 75 talking about this. Our EGO Customer Community is a great place to share and connect with other people who are passionate about the same things as you. Two states away. Ego should be sending out re-designed replacement units to customers with failed units. $1799. Don't buy their products. When my battery dies, I will park the mower and go with gas. 3 years warranty without registration. So any non-AU supplied items have different prefix letters in the serial#! Check out our extensive range online and in-store and grab our latest deals and bonus offers. For residential users looking to ditch gas, the EGO 52-inch zero-turn currently offers the most refined residential mowing solution on the market. Ughhh. This website makes use of cookies to enhance browsing experience and provide additional functionality. Ego customer service is the worst customer service I have ever experienced in my lifetime!! I need to put a small deposit down ($20) with Home Depot. The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. Any implied warranties, including warranties of merchantability or fitness for a particular purpose, that cannot be disclaimed under state law are limited to the applicable warranty period defined at the beginning of this article. Spare Parts Portal End User (AU) Please click on link to order spare parts for your EGO product Warranty Policy Warranty Policy For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. One had power, one did not. 4i%{A7Q~IIL) Y#2d@>D M'W4@x4m@?E4MUF v(E2Qi
CL}. 5 Kingston Park Court, Knoxfield, Victoria, Australia, 3180 ACN 004 881 145 ABN 76 004 881 145 Email: [email protected] Telephone: 1300 366 665 Warranty means this warranty. Check out our library of quick how-to videos. 2023 Trustpilot A/S. && window.URLSearchParams Qualification for the 5 Year Domestic Warranty program: (a) Consumers must purchase genuine Husqvarna oil on the same invoice/receipt as the qualifying Husqvarna finished product. Chervon Australia Pty Ltd, Unit 14, 5 Kelletts Rd, Rowville, VIC. EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 7 Piece Attachment Kit MFC1504E. Recently, my lawn mower decided to stop working. For customer service contact us toll-free at: 1-855-346-5656. if (!browserSupportsAllFeatures()) { For some reason he asked for the serial number of the charger that came with it. I called back for the third time and am awaiting a call back. Basically no customer service. hb```f``c`a`cc@ >r4`` bTva`FPp%K6WU?w%x~ fg`3 '
LM2102E-SP Lawn Mowers, EGO Multi-Tool 25cm Pole Saw Attachment PSA1000, EGO 56V Brushless 47cm 5.0Ah Self-Propelled Lawn Mower Kit LM1903ESP, EGO 56V Brushless 45cm Chainsaw Skin CS1800E, EGO 56V Brushless 1 x 5.0Ah 45cm Chainsaw Kit CS1805E-P, EGO POWER+ 56V 1 x 5.0Ah 1105m3/H Blower Kit LB6504E, EGO POWER+ 56V Brushless 1 x 7.5Ah 52cm Self-Propelled Mower Kit LM2135E-SP, EGO Powerload Line Trimmer Head Suits ST1520E-S/ST1521E-S AH1520, EGO Multi-Tool 20cm Edger Attachment EA0800, EGO Gutter Attachment for Leaf Blowers suits POWER+ Blowers AGC1000, EGO POWER+ 56V 1 x 5.0Ah 42cm Self-Propelled Mower Kit LM1704E-SP, EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge BA2800T, EGO 56V 2.5Ah POWER+ Hour Battery w. Fuel Gauge, EGO POWER+ 56V Brushless 510mm Hedge Trimmer Skin, EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge, EGO 56V 7.5Ah POWER+ Hour Battery w. Fuel Gauge, EGO Power+ 150W Inverter Nexus Escape Skin, EGO 56V Lithium-Ion 10Ah Battery w. Fuel Gauge, EGO POWER+ 12.0 AMP Hour Battery w. Fuel Gauge, 2 x EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge. How about answering the phone ! Anyone can write a Trustpilot review. After 30 minutes of inane questions I was told that I need to take it to a repair shop. This guarantee does not limit the buyers rights arising from the contract of sale with the reseller or applicable statutory rights.
Ph Australia; 1300 000 346. We see that youre on the North America site but appear to be outside the U.S. and Canada. However it appears to take over 2 weeks just to ship the item. '&l='+l:'';j.async=tru e;j.src=
Fast forward to now (April 2023) and while using the string trimmer it just stopped. 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers. That never happened. What would you like to do? The Commercial Series Product Warranty for commercial users is 2 years for product, backpack battery(BAX1501) and commercial charger(CHX5500E). $299. This warranty does not cover normal deterioration of the exterior finish, including but not limited to scratches, dents, paint chips, or to any corrosion or discoloring by heat, abrasive and chemical cleaners. Their support was quick to get on the phone and it was painless to create a warranty case. && ('objectFit' in document.documentElement.style); })(window,document,'script','dataLayer','GTM-MJ96WTR');
ago HotSarcasm More posts you may like r/BMWi3 Join I have called at least 6 times trying to get thru and when I do receive a call back it is 3-5 hours later, to be told you must be with the tool who can sit around all day with the tool and wait for a call back? 855-346-5656 Date of experience: April 13, 2023 Barry 1 review 5 days ago Customer Service is TERRIBLE This does not cover wear and tear. than 30 days after the date of purchase. The second battery worked for a while, but is not now and I am going through the process described above. Advertising "5yrs warranty" is false and misleading under AU law! If you are not satisfied with your purchase of an EGO Power+ walk behind Mower in Australia or New Zealand for any reason, you can return it within 30 days from date of purchase for a full refund provided you
Home Depot rep told me I should have taken the item to
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ego warranty australia
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