stubhub tickets not available until day before

Some teams, venues, or artists put delivery delayson tickets issued to original buyers. We have not reviewed all available products or offers. No. In most cases, tickets arent issued until 24 hours before the event. You're protected if events are canceled. Enjoy reading our tips and recommendations. i know there is still time but after looking at this sub my confidence is low. Provide the information they might require. This happens when the primary ticket company doesnt release the tickets to the original buyer for a while. I didn't go to the show and instead lost more money than the ticket was ever worth thanks to StubHub. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. The total price I had to pay was $400 for ticket and the fee. Stubhub NEVER processed a refund and NEVER provided an account credit. So - that being said - one fear of selling our basketball tickets here on Stubhub is that someone would turnaround and resell them AND that person WOULD list the actual seat #'s. All Rights Reserved. Explain your case the best you can. Not getting your tickets until the day of the event has become more common with venues. until the fall, she was told by StubHub that she would not . Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. When that happens, you're guaranteed a full . being locked in and not knowing if youre going to ever receive your ticket until its too late is a pretty fucked system. I never received an email. Waiting till the day of is bull****. It may be close to the event due to ticket delivery delays. No. Help us improve this article with your feedback. In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. I was assigned 2 seats, 67&68. Is this just an excuse to try and scam that they can't send right away? Do I need to worry that theyre trying to see if they can get more for them elsewhere and that they might back out of the transaction, or is there a valid reason they might be doing this that Im missing? ARLINGTON, Texas With Aaron Judge or without him (at least for a couple more days), the Yankees need to start putting up a few runs more than a once . Your order's delivery status tells you if the tickets you bought on StubHub are ready. Some people prefer to spend their money on experiences rather than things. Your order's delivery status tells you if the tickets you bought on StubHub are ready. and our but we will do all that we can to help you out. The Stubhub site indicated the tickets would be available by December 29th as a mobile transfer, a method commonly used these days. Not getting your tickets until the day of the event has . Hopped on a 3 hour flight without service and in that time period Stubhub double charged me the seller for ticket sale that occurred over this 3 hour period. I am listing mobile Yankees tickets from Ticketmaster. Original review: April 16, 2023. Great question. What would be a reason for a seller to withhold tickets until night before the show? Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. StubHub is a great source for concert and sporting event tickets. Danielle is the author of this solution article. Copyright 2018 - 2023 The Ascent. I went on to lose both my original ticket value AND the charge to my account. Unlike Ticketmaster, which sells tickets directly to consumers, StubHub is more of a ticket marketplace where individuals can list tickets they have available for sale. No. Stubhub said that they were contacted by the venue that the transfer button would not be available on Ticketmaster until 24 hours before the show was to begin. You will enter your community username and new password and done! I would like to draw public attention to this incident, I think this is not the first case of cheating this site. This is based on when the seller told us they'd have the tickets. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. I was told 4/11 they escalated my payment and I would get it in 24 hours. What Types of Homeowners Insurance Policies Are Available? Musicians can get sick and sporting events can get canceled. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. If there were, we would look for replacements first and foremost as we want you at your event. It is true we may not be able to replace your order as replacements do need to meet certain guidelines (availability, quantity, price, etc.) If the listing exists on StubHub and you can transfer the tickets, you're certainly welcome to list them on StubHub. how do I sell tickets to an event not yet listed? Re: Why would seller unnecessarily delay ticket delivery? Unsubscribe easily. If I had purchased the tickets for standing room only at event, it would have cost me &40.00 for two tickets - SubHub charged me $93.00 - I purchased seat tickets, not standing room only general admission. 1. Ticket was sold and then canceled in this 3 hour period. is there still hope i will get my ticket? We are told NOT to resell our season tickets (which is BS) or, if caught, lose not only that game, but the rest of the season of tickets -AND all future rights to season tickets. My daughter's favorite artist was coming and specifically asked me to take her. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. Thanks! We can't ask them to send tickets earlier than the date in your order details. Re: Tickets wont arrive until concert date. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You will enter your community username and new password and done! Sometimes, events don't go off as planned. StubHub obviously does not care about its customers and will find any way to take money from you. In fact, this card is so good that our experts even use it personally. That happened to me, and although I understand StubHub isn't responsible for a flaky seller, they did not notify me about the tickets no call, no email, no account notification. @captain-janeway - There could be several reasons as to why; some already being mentioned. How is that they don't accept refunds, but you also aren't guaranteed tickets? All Rights Reserved. Here's what went down: That also means if you are a buyer and the seller never forwards their tickets, you are out of luck. You may not get them until just before that date. Customer service all the way to your seat, 2000-2022 StubHub. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. In most cases, tickets aren't issued until 24 hours before the event. We are changing the way you register and sign-in to the StubHub Community. Use of this website signifies your agreement to our, Understanding your order's delivery status. OP the seller has until the "ready by" date. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. MLB is partnered up with Stubhub's and is fully integrated with them. I am furious! Then, once they sell, you'll log into your Ticketmaster account and transfer them to your buyer and confirm the transfer on the StubHub website. StubHub sent me a confirmation email saying I had seats 8 & 9 for Mississippi State baseball event. How do I sell tickets that have a delivery day on Ticketmaster? Waiting till the day of is bull****. Let us know if you have any other questions or concerns. ook at the 'Ready' date in the order details. It would have cost me 1300 for the same ones had I waited any longer. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Thanks! Sorry for the confusion. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Will I need to enter the barcode information on StubHub once it becomes available, or will I be able to complete the sale on StubHub via transfer of the tickets? We value your privacy. I called back on 4/12/23 I was told I will not receive my 864.00 and they were charging me 1100.00 for all the duplicate tickets, I said, "So you have my tickets, my money and you want to charge me more money and I have called you over 10 times trying to get this fixed, what kind of customer service is this." Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. They have nothing to do with it. Nonetheless, Stubhub refused to honor the sale and I was forced to delist them on Seatgeek where they were distressed sold at approximately 1,000 less than the Stubhub transaction. I found the tickets for 153 on the website, when I paid for the tickets the price was 153, and as soon as I entered my card details and confirmed the order I got an email that I had paid for the order in the amount of $345.81. Wtf.. Had a couple tickets up on StubHub for a couple weeks. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Sorry we couldn't be helpful. Not the greatest arrangement, but I have had tickets delivered fairly close to game days before, so I trusted them. Some teams, venues, or artists put delivery delays. Always remember that StubHub is your one stop shop for any and all of your ticket related needs! Rather, those fees can fluctuate based on factors such as ticket price and demand. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. i have enough stress in my life as is, just want to sort this out and be done with stubhub. same here, what I have learned is that someone can advertise tickets to sell, without having them. Price wasn't my concern as long as I got them for her. Here's what you need to know. Yes Copyright, Trademark and Patent Information. They said they would provide a refund and small account credit. Did you get the refund? It should be when you pay for the tickets then the tickets should be sent . I knew that Stubhub is a resale company, and that I could get tickets at an inflated price. Gather all the information you have on the purchase. Its location on this page may change next time you visit. Understanding your order's delivery status Print. When I called and spoke with Ruben, he said that they sent me an email and since I didn't confirm the sale, their terms are that they get to charge me for the tickets?? This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Not a very cool market price wise but sometimes it's worth the artist and experience. We can't ask them to send tickets earlier than the date in your order details. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Privacy Policy. If you're using thewrong credit or debit card, it could be costing you serious money. Randy Miller | NJ Advance Media for NJ.com. But as those events near, they may come down in price in the absence of having a buyer. We really do appreciate the feedback though. Make sure to ask the customer service agent to send you an email confirming your refund approval. It is due to the security around the tickets, venues like to hold onto the QR codes as long as possible to avoid ticket trading and duplicating issues. The Ascent's Definitive Credit Score Guide. Has anyone experienced this? Our content is intended to be used for general information purposes only. Apparently sometimes it's out of their control. Needless to say this happened 7 times with me calling the company each time telling these are the same tickets, that I have sold and can someone please make this stop, I was told it was being escalated and sent to tier 2, I continued to call after 5 days because I never received my money from the sales, I was to wait 7 days, I was told to put in a new payment method, they then took 400.00 from my checking account saying I would have to pay for all those tickets that was cancelled and not delivered, I said, "But I called you daily. They (mlb) use this barcode system . I will never use this company again and warn everyone I know to do the same. They are not a reputable company and will not help or rectify their mistakes. It should be when you pay for the tickets then the tickets should be sent . So I almost bought horrendously inflated nosebleeds backups through ticketmaster. I am in the same boat. Chat with the representative until a refund has been issued. Reading between the lines, this means you should expect to pay higher fees for tickets to a big-name event, and lower fees for a more run-of-the-mill event. I was then sure I was going to get hosed. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. Listings are removed without notice and transactions get cancelled due to Stubhubs failure to repair their barcode integration with the MLB. New to StubHub? More than double the face value. It's looks like pure scam. Published on Aug. 24, 2022. Call toll-free from the U.S. or Canada, or chat online with support. Sign up to receive our free weekly newsletter. Help! Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. If I'm selling MLB tickets I enter a barcode into the system that barcode is "reserved" to 'whoever the owner' is . Dial +1 (866) 788-2482. Sometimes, events don't go off as planned. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. We are changing the way you register and sign-in to the StubHub Community. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You will enter your community username and new password and done! After the switch, you will enter the email address you use to access the community in order to reset your password. I said I sold my tickets already. If you fall into that camp, then you may be the type who budgets for concerts and sporting events. How long the refund will take to process. Many or all of the products here are from our partners that compensate us. When talking to customer service and escalating to Michael the "Selling Supervisor" they said there was nothing they could do and that I would be on the hook for the 100% seller fee for price of ticket. "We've been listening to Taylor Swift every time we're in the car," Christy Carter said. If I'm scheduling a flight cross country and paying for a room, etc and all I get is a refund, that sucks! I felt the need to say this because I almost spent needless amounts of heavy money because of the anxiety these reviews provided. All both of them could keep saying is "we sent you an email." Wait for a StubHub representative to reach you. Since there is a delivery delay until 45 days before the show date, if I were to sell on StubHub, I wouldn't be able to fulfill the order and get paid for almost a year! Why would I not only forfeit $500 compensation for those tickets I wasn't going to be able to use, but further not "finalize the sell" authorizing them to charge me $495?? Click on 'Submit.'. So take your time and look around until you find the musical with the date and time that works perfectly for you and your schedule! As you might expect, StubHub charges a fee for its services. Today was the last straw. Privacy Policy. Tickets rehit the Ticketmaster resale market and it made me more uncomfortable. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. They will take your money then make you jump through hoops to get it back. The "transfer" button is currently available on Ticketmaster, but the tickets and barcodes will not be available until a day or two before the event. Hell they got there money so send the tickets. Fan rewards: Dealing with the same issue here but these were a Christmas gift and I wont be in the same state as the concert! If you don't have the tickets first thing the morning of the show (we have to give the seller until the end of the day that shows for your estimated delivery date), absolutely let me or any of our moderators know in a private messageso we can get right on to our options to help. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. Any answers or advice is much appreciated. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. After the switch, you will enter the email address you use to access the community in order to reset your password. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I called an hour before the concert to learn that my tickets were unavailable. should i just buy elsewhere while i still can? Yes I was on hold with customer service for two and a half hours . Re: Tickets wont arrive until concert date. For more information, please see our 3/31/23 I called back again because 2 more set of the same tickets came in saying you have sold your tickets, I called again to ask why this is happening. There are still tickets available it is just a very slow process," Smith Tweeted in March. I sold tickets to a concert New edition, I delivered tickets and completed sales in 24 hours, the concert was on 3/30/23, the next day in My email pops up another sale saying I have sold the same 4 tickets, I call StubHub speak to someone to tell them this was happening, I said I was going to shut my account down, I was told by customer service that would not be paid if that happen and he would escalate to tier 2 to see why this happened I asked if I could cancel or delete I was told no. After the switch, you will enter the email address you use to access the community in order to reset your password. The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. The morning of the concert, there were 179 tickets on StubHub with the cheapest being $140 (cheapest face value ticket through Ticketmaster was $47.25). Unsubscribe at any time. Also, who has a printer sitting around in the room when they travel? If a seller says they have electronic tickets, what reason would they have to not make them available to download until 2 days before an event that is 5 months away? Not only will your tickets be legitimate, but you're guaranteed to get them in time for your event. This happens when the primary ticket company doesn't release the tickets to the original buyer for a while. Check out our pick for Best No Annual Fee Credit Card of 2023. If these are not available, you will likely get a full refund. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. Best Homeowners Insurance for New Construction, How to Get Discounts on Homeowners Insurance. If StubHub asks you to return the tickets you . I recently purchased some tickets for a concert next week, but it says that the seller wont have the tickets ready to send until the day of the concert. 3. I've been on the phone with them 4 times now to get things resolved. Seems like nothing but questions on this site with no answers. I bought tickets in November and there was a "delay" in transfer. If I would have shut my account down the first day I called none of the others would have made it through.". Obviously AVOID IF YOU CAN. I was told, "This time it is nothing we can do." 24/7 customer support: Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. Our experts love this top pick,which featuresa0% intro APRuntil 2024, an insane cash back rate of up to 5%, and all somehow for no annual fee. Review your order's ticket type and what its current status means (see below) A day later, I see a charge for $495 to my credit card from Stubhub. Help us improve this article with your feedback. This is why we do not list the specific seat #'s on our listings. They will do everything in their power just to take your money and then say "you agreed to our terms" - I listed tickets for sale that apparently sold, yet I didn't receive any notifications about this; I just assumed that the tickets had never sold. by the end of the day on your order's expected arrival date. Instead of paying sellers 5-7 business days after the tickets sold, they were paying sellers 5-8 business days after the event. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Copyright 2023 Consumers Unified LLC. We keep track of all orders and guarantee delivery by the date in your account. There is no need to worry though, you are always covered under our FanProtect Guarantee and if there is an issue with the delivery of your tickets, we will find you comparable replacements or your money back.

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