We are delighted to hear how well Alice and the team looked after you, and are glad you had a perfect trip exploring the wonders of Brazil.We look forward to sending you away on your next Audley adventure!Best wishesAudley Travel. Every part of this holiday felt magical and it was down to Mat & Audley leaving nothing to chance. For information on positions and how to apply, please visit our travel careers website. As a result, local people are motivated to preserve what attracts visitors, be it their culture, wildlife or environment. We will make sure your fantastic comments are shared with Malcolm, his leadership team and our partners in Japan.We look forward to working with you again in the future on your next Audley adventure. Your money is safe when you travel with us. The advice given was excellent in terms of time of year to visit, locations and what to do. The world is a big, wide-open place, and making decisions can be difficult. Ewan was insightful, helpful and created a great itinerary.The hotels were in brilliant locations and the beds were very comfortable. I'm giving it average, because I enjoyed Vietnam. We're delighted to hear how well Jenny & Kristine looked after you throughout. 2023 Trustpilot A/S. I hope overall you had a wonderful holiday, it is as you say, a great destination! We are delighted to hear how well Mat and the team looked after everything for you - it sounds like you had the most memorable time exploring the wonders of Malaysia & Borneo! The hotels were perfectly picked to maximise our time. The planning and support from Mat from holiday inception to departure was magnificent - his knowledge of the area we were visiting provided both reassurance and fabulous insider information. It is, therefore, imperative that one deal with a highly reputable tour operator, and in the end, Audley was that kind of tour operator. This was an expensive trip for what I received. The advice given was excellent in terms of time of year to visit, locations and what to do. They create the impression that they are inundated with new leads throughout the year at interview stage but this in reality is not the case. UK clients only. We are delighted to hear you enjoyed the experiences we organised for you and that the service Audley provided was of high standard. Within 24 hours I received a quote that undercut Audley Travel by 2586 for the two of us and there were no hidden extras. This is not the case in our experience with Audley. At one of the hotels Audley uses, the person at the desk who was helping me with a very confusing Audley-booked excursion mentioned that about half the Audley clients had problems. We were informed that the upgrade cost from our original booking on the other cruise was going to be refunded. We stayed in Tokyo & Kyoto & visited Osaka to watch sumo wrestling! This was a three train, two bus trip each way. Hi DebbieThanks for taking the time to share your great feedback with us, we are thrilled to hear how well Natasha has looked after you. I particularly appreciated arranging the private boat transfer to Gaya Island when our flight times where changed so we didn't have to wait around and even putting in an additional city tour to ensure we weren't sitting around at an airport killing time. All of the tours, including helicopter trips and day cruises were excellent. Once again, Audley Travel remains the gold-standard of holiday planners! Our accommodations at More Quarters in Cape Town, South Africa - absolutely fabulous. Dear SandraThank you for sharing your wonderful experience with Audley Travel and for letting us know how much you enjoyed your trip to Laos, Vietnam, and Phu Quoc Island. I am very sorry you did not have the experience with Audley you should have, it is very disappointing to read your comments on the logistics and our Travel Pack. Nothing was overlooked. You can take in views of the vermillion-hued outback meeting the shores of startling blue seas, hike along the rocky coastal paths, and venture among ancient forests where 400-year-old trees soar above. {*My wife and I used Enchanting Travel Services to go on Safari with 6 friends for 2 and weeks covering more than one country and a multitude of experiences, guides and accommodations that were extraordinary. Both extremely knowledgeable, professional and patient! Best wishesAudley Travel USA. He listened carefully to our thoughts and then planned us an excellent trip. Great trip. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. a lovely friendly manner too. Hi LizThank you for taking the time to share your kind comments with us. The difference between their service and Audleys is they assign one person to reverify the arrangements of your trip every day and to take care of any last-minute changes before they impact your experience. We're delighted to hear how well Emily and Sofya looked after you throughout, and we cannot wait to send you away on your dream Audley adventure once the time comes. Start planning your next adventure with Audley. He was a great support , and his in-depth knowledge from personal experience of the country gave us such confidence in his ideas. She went above and beyond to stay within our budget, walk me through all of the must-visit areas, give handy tips for travel and more! And just to add insult to injury, despite being told that our meals were included, we were informed that we had to pay extra if we wanted meat. Instead, we once again got the view of a building roof and to make matters worse we had to climb up and down two flights of a spiral staircases just to get to our room. Our trip could not have gone more smoothly! Dear ThomasThank you for taking the time to share your great feedback with us! BBB Business Profiles are subject to change at any time. Nothing could be further from the truth. You could even opt for a thrilling swim with marine iguanas in the Galapagos. We did not hear from ***** for 8 months until 6/30/22 when she sent us an email that she was quitting her job; the poor transition to the new specialist led to confusion, uncertainty, missed opportunities. Call one of our experts or arrange a video appointment for ideas and advice. Also, a shout-out to concierge specialist Sofya Jasmine who took our initial query, helped us hone our options and connected us with Emily. They were very knowledgeable, articulate and were genuinely excited in helping my wife and our family plan a trip. In Japan, I was sent to a Ryokan in Hakone for fifteen hours. As a new subscriber, youll receive a copy of In the Moment, a curated collection of our top travel experiences for 2023 and beyond.Inside we showcase 42 of our specialists top-rated moments from their own trips that you can experience for yourself from tango lessons in Buenos Aires to exploring ancient Cambodian temples by torch light. (See notes){From *****- in acknowledgement of the situation and validating why you feel that your room is not exactly like the renderings provided, we would like to refund you the cost of the upgrade that you paid for this suite, which is $372 per person}{From ***** - You had paid an additional $740 per person to upgrade to the Presidential Suite on the ***************. Highly recommended! We chose Audley having read the posted reviews and felt we had found a company that could be trusted to deliver the sort of holiday we enjoyed. Find wonderful travel, your way. We both have agreed that this trip to Bali is the best one yet of all our travels, thanks to Alix and the Audley team. We'll make sure that your kind words reach Mat, his leadership team, and our Malaysian partners.Best wishesAudley Travel. Japan was one of our last destinations to re-open since the Pandemic, and we are glad to have finally been able to send you on your most-anticipated trip.We look forward to sending you away on your next dream Audley trip, and will make sure your kind comments are shared with Laura, her leadership teams and our partners in Japan too.Best wishesAudley Travel - Directors Office. We use dedicated people and clever technology to safeguard our platform. Cannot recommend enough. The planning and support from Mat from holiday inception to departure was magnificent - his knowledge of the area we were visiting provided both reassurance and fabulous insider information. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Read 5,650 Reviews. She helped us develop an itinerary that met our goals and included: comfortable accommodations, superb local guides, and suggestions of local highlights and restaurants to visit on our own. First Holiday with Audley to South America. UK clients only. I can't think of any changes I would have made to make this experience any better and would have absolutely no hesitation using Audley again and recommending to all my friends and clients. And we were informed that the room we switched to was much less expensive than our original room. Our experience was more than what we expected. Italy Specialist. Find out more about our approach to Sustainable Travel. We pride ourselves on delivering high-quality trips and outstanding client service, so we are truly disappointed and sorry to hear your trip did not met your expectations.We do not like to leave any of our clients unhappy and will make sure a member of our Client Experience team reaches out to discuss further with you. We were told that a refund of $402 will be made to the card used to pay the final balance and this was not completed either.11)From ******** neither the driver who took us to the airport nor the young lady who escorted us at the airport contacted us at any time. 64% of employees would recommend working at Audley Travel to a friend and 57% have a positive outlook for the business. By Audley specialist Lee. Great trip. Ewan was insightful, helpful and created a great itinerary.The hotels were in brilliant locations and the beds were very comfortable. When he found us through the hotel, he told me Audley did not provide it. None of the rooms met our expectations as I asked for in my conversations prior to final booking. As you know from travelling with us in the past, we take great pride in our attention to detail, and are glad your trip was seamless! Mark listened to what wed like to do whilst we were travelling and advised accordingly. Although we are saddened that you didn't book with us on this occasion, we truly appreciate your feedback and we look forward to welcoming you back to Audley in the future. No. Great personal attention provided by knowledgeable team. Great personal attention provided by knowledgeable team. Audley planned and arranged our trip to Singapore, New Zealand, Alice Geary has been fantastic to work with for our Brazil holiday. After several communications they offered a refund of $2,105 which does not come close to what they owe us. Audley Travel has an overall rating of 3.8 out of 5, based on over 355 reviews left anonymously by employees. hoping to re book straight away. We can't thank her enough! 5)Upon arriving at the ****** Resort we were taken to our room that was not what we were promised. Japan was one of our last destinations to re-open since the Pandemic, and we are glad to have finally been able to send you on your most-anticipated trip.We look forward to sending you away on your next dream Audley trip, and will make sure your kind comments are shared with Laura, her leadership teams and our partners in Japan too.Best wishesAudley Travel - Directors Office. We're so excited! Dear MarilynThank you for sharing your kind comments with us. It received solid four-star ratings across the board, except for transport, where five stars means that it clearly dealt with last year's travel chaos better than most. My love of travel was formed later in life and didn't really begin until I spent time on the west coast of Ireland and specifically the town of Dingle in County Kerry. recommended to friends for future bookings, Hi LGWelcome back home! Just returned from a 6week tour of Australia and Singapore. We can thoroughly recommend Audley Travel, and are already planning our next holiday with them! Kathryn, Hi KatherynThank you for taking the time to share your great feedback with us. I have shared your comments with Harriet and her manager, it's great to hear Harriet created the perfect trip for you and your family and we look forward to you travelling with us again soon. Brilliant. However, for the fees paid the trip felt packaged and not custom. We look forward to organising your next adventure. I was anxious we wouldn't have accommodation there but there was plenty available. Audley failed to meet its commitment to us: not correcting mistakes in the original itinerary that were pointed out in Oct 2021; not sending any information about the final itinerary until 3 days prior to our flights to ****** which led to our being unable to revise the itinerary and undo mistakes; booking a substandard motel room in ***** (after complaining, B&B owners moved us to the suite we had actually paid for); sending us at the last minute a detailed itinerary that had no details about our guided tours. We are quite fussy with our travel plans and yet nothing was too much trouble. We will be using their Just returned from a 6week tour of Australia and Singapore. We are so sorry that you didn't find the value in our service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Used Audley Travel for a two-week trip to Hawaii. No travel agency gets credit for a great destination (no travel agency created the beauty of New Zealand or Australia).
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