verizon order status on hold

We were unable to take payment with the information provided." I called customer service and asked them what the issue was, and they said it was declined. You can view a copy of your confirmation in your My Verizon account or on theMy Fios app. Welcome to /r/Verizon! AndreaS_VZW Can someone please help me figure out why this order is taking so long? Device protection billing and coverage (if applicable) will also be suspended until the mobile number is reconnected. I've been a customer for about 10 years and this is the first time I've ever had to question an order before. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. mobile hotspot device, tablet, etc.). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days.1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. What is Verizon's return policy? Call 1-866-338-7390, which is a line for internet orders. Possible could still deliver tomorrow since it is a preorder and never actually know when the shipment is coming in from overseas. View your profile online to check that we have the correct email address or mobile telephone number and that you have selected the correct preferences. Will it take longer to get to me now? You must reconnect service to the mobile number before the 3 years and 90 days are up. So instead of taking up even more space on this board, with what happened Sunday, Monday, Tuesday, and yet again today, let me just say that VERIZON HAS A PROBLEM AND ABSOLUTELY NO ONE SEEMS TO BE ABLE TO CORRECT IT. You may get multiple order previews if there are changes made and other previews sent. I was told that for my order, they had a problem on their end and all I could do was wait. In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. Mine initially said ship date Feb 25th for the first couple of days after the order but now I don't see any ship date. Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espa ol ShopShopShop Close Shop After we are both following eachother, please send me a direct message so I can review this for you. Excludes Verizon Prepaid plans. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. illness). Correct answers are available for this post. Scroll to the bottom then tap Documents & receipts . It can help you save money and allows you to keep your telephone number. and will my phone now take longer to get here since i have to wait till tomorrow morming to call? They saw that I had accepted the terms (which was asked 1000 times).even though apparently they could see that I had. Cookie Notice For more information, please see our Have a phone you love? codylock Member 09-23-2012 06:34 PM But on my confirmation email it had that stated on there? Privacy Policy. Details As low as 0% APR when you pay over time with Affirm Details Quantity 1 + Add to wishlist Free returns within 30 days. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. When you chat with us to put your internet and phone service on hold, our agents will do the following: Check that you live in an eligible area and have a zero balance. It went through finally, took 4 days to talk to a good customer rep who knows his stuff and helped me out! Re: Your Order is on Hold It seems I don't have luck with Verizon CS. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. If you do not reconnect before then, the mobile number will be automatically disconnected and you will lose the mobile number associated with your service and if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if the mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. Add, manage, and cancel all your subscriptions in one place. You can also access your account with the My Verizon Mobile app. I did that, but ended up cancelling my order that Wednesday because there was no progress. If prompted, enter your password, fingerprint or Face ID. The service order confirmation will contain: Once youve placed an order, you can always view and check the status in your My Verizon account or on theMy Fios app. ago Troubleshoot your online order shipment from Verizon Expand All What should I do if I don't get my order by the expected delivery date? Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. This is to ensure you are getting the products and services at the price you agreed to. Once you are signed in to your My Verizon account, youll be able to make changes to your service. If you have multi-device protection on your account, it will continue to be billed. Received an error message that I needed to speak to someone. 24/7 automated phone system: call *611 from your mobile, Disconnecting, suspending or reconnecting service. Sign in to manage & troubleshoot your services. My original ship date was 10/22 doubt it will be shipping by then. They just need to confirm your security deposito. I was wondering why I had not received notification that the phone had shipped. I have never had to worry about a wait getting somebody to pick up the line. I did that, now my order i on hold with action required which is Review and accept T&C. The iPhone 14 Pro Max is. It can help you save money and allows you to keep your telephone number. I have been purchasing my iPhones from Apple. They make it easy and stress free. they will tell you that you will need pay a deposit and get your ok and then they will ship your order. Archived post. Similar to lost or stolen device suspension, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. This suspension option is only available once every 12 months. While placing an order with Verizon you may be asked if you want to view a preview of the order via email or text. Scan this QR code to download the app now. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Your order confirmation may be different from the order preview if the order was changed prior to finally being submitted and a preview of the latest change was not sent. Or, if you dont need us to hold your mobile number for you, you can disconnect your service immediately without paying an early termination fee. If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. I will update my post if it does but I highly doubt it will. You can't complete additional orders while you have a pending order on your account. Shout out to Silvester, you deserve a raise!! If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. Once you've placed an order, you can always view and check the status in your My Verizon account or on the My Fios app. They just need to confirm your security deposito 0 Likes Reply Re: Iphone order put on hold!? During a transfer of the call to ESCALATE CUSTOMER CARE, I was DISCONNECTED. When I called support I could not get through to a person. No matter the case, Verizon makes it easy to temporarily suspend your service and then get it turned back on later. The person he spoke with said that they couldn't get the order to open up that something was wrong. Excludes Verizon Prepaid plans. Thanks, everyone, for your helpful responses! When I tried contacting a live chat agent, nothing could be done either. Hi codylock, Normally (barring and shipping delays, ect) you should see your phone in 3-5 business days unless you had paid for expedited shipping. Yes, monthly billing will continue for certain charges and taxes. And when I did the reorder they did not add any trade-ins. Expected Ship Date: 07/11/2012 I pre-ordered on the very first day (6/6), and my phones should have shipped out today. Media Center) associated with the suspended mobile number, they will continue to appear on your bill. Theres also different treatment of your mobile number if you do not reconnect your service before the maximum suspension period runs. EDIT: There were two reasons: 1) I had my credit reporting services frozen - so unfroze Equifax (that's the one Verizon uses, fyi) and soft credit check went through; and 2) there was a fraud alert - reason was not eligible for self-service, with no reason given why. During the suspension, you wont be charged for voice, data or feature subscriptions. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. NidiaA_VZV How do I search for my orders? They should've sent you an email about your order being put on hold. The only change you can make on a suspended account is to change the restore service date. Create a work order to pause your services on the day you specified. I only had 215 and spent all of my money on my phone. Before your 30 days are up, you must reconnect service to the mobile number using the same device or a replacement device. Click Orders, then click View order status. Your service can be suspended between 30 days to 9 months. I was told that for my order, they had a problem on their end and all I could do was wait. And in the process, they mess up the order the second or third time in some cases. I ordered a 13 and upgraded my service on Oct 11 (a promotion was in place at this time that I wanted to use). Was wondering if the issue is that I have my credit reporting services locked - but I've been a Verizon customer for decades so doubt that's the reason. Choose from our 5G unlimited plans - all on the same easy-to-manage account. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. 1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. You may be going out of town for an extended time, remodeling your home, or spending time at your summer home. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. So Friday, I went to a Verizon Corp store and sat in front of a salesperson while he called verizon so that he could help me see it through. Note:You will continue to be billed monthly for some services, as well as any applicable taxes or surcharges during your suspension. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. I sent an e-mail just as you did and still have never received a response. Placed an online order 5/6 at 11:38am. Thing is, they said "We may have options for same day shipping" and I said I wasn't interested because I was afraid it'd cost more. If you have multi-device protection on your account, it will continue to be billed. Pay Bill, See Offers with My Verizon Fios Login Use your My Verizon login to review and pay your bill, sign-in to pay your bill automatically, and see the latest upgrade offers and deals. Note: Only an Account Owner or Account Manager can request that a pending order be removed. Then received an email from VZW at 7:31 pm saying "Your order is currently on hold. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. At this point don't think my phone is shipping by 10/22. Now, I get the same response a BC1040 gets "Max Order Read Attempt Reached"I was on the phone again today for OVER 2 HOURS! The order confirmation email I received ststed at the bottom if I had any questions regarding my order to contact [email protected], which I've done and almost 24 hrs later I've heard nothing back from anyone either. You can suspend service; however, you will lose the dial tone and connection to your alarm company while your account is suspended. Subject to eligibility.Details Free 2-Day Shipping Free Express Pickup Select a store Same Day Delivery Overview Reddit and its partners use cookies and similar technologies to provide you with a better experience. I have received no tracking information as of yet. Instead, if those charges are normally higher than $10 per month, Verizon will cap your monthly rate at $10. We do not hold mobile numbers for non-voice devices (e.g. Sign-in to My Verizon Fios today! The funny thing is how does a company like Verizon which provides wireless and internet services not have the proper software to handle all payments and verifications properly. Go to the Pending account changes page in My Verizon to remove or cancel an order. Sometimes customers need to temporarily stop their Verizon wireless service at some point. I didn't get a receipt or order confirmation email or text message. He kept saying I wouldn't be able to track it until 24 hours. I have already paid over $700.00 in down payment for my phone but have received no receipt from Verizon that they have received it. $199.99 was $249.99 Pricing reflects 20% savings. Also, check to see if the email is in your SPAM or junk folder. My concern wasn't tracking the package, but rather what I need to do on my end for my order/payment to be processed. Cookie Notice Checking in on Verizon S22 Ultra Pre-order Status' Do you guys have any type of updates on your order? $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. I tried contacting support via live chat and they told me to wait 24 hours but I'm not sure if he understood what I was asking. You should be good just make sure you ask who ever helps you. You must wait until the pending order is completed or you can remove (cancel) it. And dont forget to check out Verizons Unlimited Plans, perfect to mix and match with your family. They deliver free, usually the next day. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. No, there not gonna take $400.00 out of your bank account. Extend your session by clicking OK below. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. He sent a link and I entered pmt info again. During the suspension, your mobile number won't be billed any charges, including any charges associated with an active device payment agreement for the inactive mobile number(s). EDIT #2: Ordered Oct. 9, dealt with fraud alert/credit check Oct. 10, shipped (label created) Oct. 10. How do I get my In-Store Pickup? New comments cannot be posted and votes cannot be cast. haha made my night a little beetter. Your bill may be impacted if your mobile number is disconnected. You might want to temporarily suspend your mobile number for up to 90 days to prevent unauthorized usage and charges on your account while traveling, during an illness, or for other reasons. Have a phone you love? This service may not be available in all areas. Device protection coverage and billing, if applicable, will be suspended until your mobile number is reconnected. If you've already taken this step, check your email for updates.". However, whenever I click on the "take action" link, it sends me to a page that says: "TypeError: Cannot read properties of undefined (reading 'protocol')". But WHY DOES NO ONE HAVE THE AUTHORITY TO CORRECT THE PROBLEM?! I manually entered in the Order Number and Last Name and after 2 days the status still shows as process pending, check back tomorrow? Follow us on Twitter @VZWSupport, Have a phone you love? In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. and our I have a message on my Verizon account saying I have until October 13 to verify my order. llyndrael, Sorry about the inconvenience with your order. If you havent already done so, be sure to file a claim. I was transferred so didn't have to call but that's the number if it's helpful to anyone else. We offer three suspension types: Lost or Stolen Military Deployment Vacation or Other Reason The amount of time your line can be suspended and how you'll be billed during the suspension is different for each type. Called Verizon, was told I can just cancel and re-order. 1. If you didn't select a date to restore your service it will be automatically restored 9 months from the start of suspension date. Verify the date to start the hold and the billing address you'll be using when you're away. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. when the site is full of bugs? Check out the latest deals from Verizon on smartphones, accessories and more. Order previews are not automatically sent. Whether youve lost your phone, are deployed outside our coverage area or simply want to take a break from your Verizon account, suspending your account is quick and easy with the help of the My Verizon app. Open the My Verizon app . Excludes Verizon Prepaid plans. I did that, but ended up cancelling my order that Wednesday because there was no progress. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. 256 gb iPhone Pro, Sierra Blue. She called back a few hours later and we stayed on the phone another 3 hours to complete a new order. This has happened to me before. and our Hoping it's just a system error and we aren't getting delays like Samsung.com orders. In case it hasn't, please visit our http://bit.ly/RWWFB to check the status of your order. If your mobile number is under a two-year contract for service, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration. Fraud dept phone number is: 888-483-7200, option 3, then option 1. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. I gave it from Wednesday night until Monday morning. Payment not taken yet. Eventually, the person helping me decided to schedule a call back to me because she was working with another department to correct the issue. ScootinFruity 9 yr. ago. iPhone 13 Order on hold and action required, but terms and conditions not required. Tap View orders . Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. I was getting the same processing message for over a week on that one. Now my order status shows: We received your order and it is in process. Hopefully this issue has been resolved. To start the claim process, visit phoneclaim.com/verizon. There are many reasons why you may need to suspend your service. I apologize for the delay with your order. Device protection coverage and billing, if applicable, will be suspended until your mobile number is reconnected. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. If you or a family member are eligible under either the Servicemembers Civil Relief Act or certain state laws and have received military deployment orders for a period of not less than 90 days to a location that is outside our coverage area, you may ask us to terminate your contract for service and hold your mobile number. If it were to be delivered you would have a tracking number over night. But, keep in mind, if you have monthly device payment charges or any recurring subscription charges (e.g. Oct 13, 2010 654 41 28 Jul 6, 2012 #1 I placed my order back on 6/7, everything was showing as going fine with my order but I just received (within the last hour) an email "Your Order is on. 30 days or greater if you are a member of the National Guard. Each time your order changes, you will receive a new confirmation. Make or receive calls or text messages on the Verizon mobile network, or Access the Verizon mobile data network. {"output":{"lastNameCheckEnabled":"true","reCaptchaEnabled":"true","signInUrl":"https://secure.verizon.com/vzauth/UI/Login?realm=vzw&goto=https://myvpostpay.verizon.com/ui/hub/ao/myorders","captchaUrl":"/od/cust/orderStatus/validateCaptcha","reCaptchaSiteKey":"6Ld_ooYUAAAAAPYEv1mFjvuJfVFKNBH6bd9WpB6P","tradeInStatusUrl":"https://www.trade-in.vzw.com/status.php5","orderStatusUrl":"/od/cust/orderStatus","reCaptchaJS":"https://www.google.com/recaptcha/api.js?onload=recaptchaOnloadCallback&render=explicit","zipCodeCheckEnabled":"true","rebateStatusUrl":"https://www.yourwirelessrebatecenter.com/promocenter/verizonwireless/"},"errorMap":null,"apiErrorMap":null,"statusMessage":"SUCCESS","statusCode":"00"}.

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