gong salesforce documentation

Enrich your data in Salesforce with Gong's conversation data to get the insights you need to make better decisions and close more deals. Zapier lets you send information between Gong and Salesforce automatically with no code required. Gong will record a web conference based on your customizations, and any changes you make in the web conferencing software. ", "Very happy overall; I am glad that I have the opportunity to use another CRM system in my career. Triggers when a new outbound message is received in Salesforce. Gongs call recording software just works. That way you can search through calls and highlight specific parts of the conversation that matter to you. Gong uses AI to turn your sales call recordings into a goldmine of actionable insights for your business and helps you double down where it works. Data Loader. Gongs pricing depends on a few factors specific to your team, so well need to get in touch to give you accurate pricing info. 756 West Peachtree Street Northwest, Ireland. 40 Tuval Street What are customers saying? Use it to insert, update, delete, or export Salesforce records. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business's unique needs. How to connect Gong + Salesforce Zapier lets you send info between Gong and Salesforce automaticallyno code required. Gong is a powerful sales intelligence and engagement platform that helps companies close more deals, faster. Its liketraining new repsusing real life conversations with actual customers. Easy automation for busy people. Reactivate users: Reactivating a user in Salesforce will reactivate the user in Gong. Step 3: Choose a resulting action from the other app. Engage the CFO to improve win rates by 46%. Use Custom Value to select a record from a previous step. 167 North Green Street, When typing in this field, a list of search results will appear and be automatically updated as you type. Find what separates the best from the rest. Email Addressed of the recipients, separated by a given delimiter (When empty, we will use comma as a delimiter). Gong for Salesforce allows customers to push key data fields from Gong into Salesforce. Pick which type of object you want to update (Note: we do our best to support all objects, but due to their complex nature, some may not work flawlessly). Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FeGgcUAF, Gong Recognizes Ten Companies Driving Efficient Growth with Revenue Intelligence, Gong Expands Integrations and Channel Offerings with More Than 40 New Ecosystem Partners. from 8 AM - 9 PM ET. Gong imports Salesforce data from 5 objects: Yes. Examples include: More data = more insight = more (closed/won) deals. Select the format of search results to be returned. Salesforce, AppExchange and others are among the trademarks of salesforce.com, inc. Gong unlocks reality to help people and companies reach their full potential. This allows companies to take advantage of the best features of both platforms and get the most out of their investment. Contact, Lead, Opportunity, etc.). Get matched with an experienced Consultant who'll handle your integration in no time. Gongs call recording solution is designed for business: Whether it be data retention or recording consent weve got your back. For example, {"foo": "bar"} is perfectly valid. Create a new record or update an existing record in your app. Developer Tools. Which competitors are beating you and why? That's right. The link to a page that presents additional information about this event. These data fields include: These data fields are tied to Salesforce accounts, contacts, leads, and opportunities so customers can correlate Salesforce data with conversation data. trademarks held by their respective owners. . API docs for Salesforce are located here https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm. The Gong App is NOW available on the Salesforce AppExchange! Weve got you covered. Transform your sales team into quota-shattering super sellers. Gong maps telephone/conference calls between you and your prospects with prospect information in your CRM. Zapier does manual, repetitive tasks so that you don't have to. For Patent and Trademark Legal Notices, pleaseclick here. Call recording software connects to your teams calendar (GSuite or Microsoft Outlook) to identify customer-facing meetings. In addition, Gong provides detailed analytics that can be used to improve customer service or identify areas of opportunity. Nearly 3,000 innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality. Salesforce is super-powerful, but on its own holds data that does not tell the full customer story. Was a competitor mentioned on the call? Use Domos Gong Connector to get real-time insights into your sales conversations. San Francisco, CA 94105, Chicago Office CS for handoffs. The sales cycle can be long and unpredictable. By signing up, you agree to Zapier's .css-1c67wam-Link[class][class][class][class][class]{all:unset;box-sizing:border-box;-webkit-text-decoration:underline;text-decoration:underline;cursor:pointer;-webkit-transition:all 300ms ease-in-out;transition:all 300ms ease-in-out;outline-offset:1px;-webkit-text-fill-color:currentColor;outline:1px solid transparent;}.css-1c67wam-Link[class][class][class][class][class][data-color='ocean']{color:var(--zds-colors-blue-jeans, #3d4592);}.css-1c67wam-Link[class][class][class][class][class][data-color='ocean']:hover{color:var(--zds-colors-night, #2b2358);}.css-1c67wam-Link[class][class][class][class][class][data-color='ocean']:focus{color:var(--zds-colors-blue-jeans, #3d4592);outline-color:var(--zds-colors-blue-jeans, #3d4592);}.css-1c67wam-Link[class][class][class][class][class][data-color='white']{color:var(--zds-colors-neutral-100, #fffdf9);}.css-1c67wam-Link[class][class][class][class][class][data-color='white']:hover{color:var(--zds-colors-neutral-500, #a8a5a0);}.css-1c67wam-Link[class][class][class][class][class][data-color='white']:focus{color:var(--zds-colors-neutral-100, #fffdf9);outline-color:var(--zds-colors-neutral-100, #fffdf9);}.css-1c67wam-Link[class][class][class][class][class][data-color='primary']{color:var(--zds-colors-blue-jeans, #3d4592);}.css-1c67wam-Link[class][class][class][class][class][data-color='primary']:hover{color:var(--zds-colors-night, #2b2358);}.css-1c67wam-Link[class][class][class][class][class][data-color='primary']:focus{color:var(--zds-colors-blue-jeans, #3d4592);outline-color:var(--zds-colors-blue-jeans, #3d4592);}.css-1c67wam-Link[class][class][class][class][class][data-color='secondary']{color:var(--zds-colors-neutral-100, #fffdf9);}.css-1c67wam-Link[class][class][class][class][class][data-color='secondary']:hover{color:var(--zds-colors-neutral-500, #a8a5a0);}.css-1c67wam-Link[class][class][class][class][class][data-color='secondary']:focus{color:var(--zds-colors-neutral-100, #fffdf9);outline-color:var(--zds-colors-neutral-100, #fffdf9);}.css-1c67wam-Link[class][class][class][class][class][data-weight='inherit']{font-weight:inherit;}.css-1c67wam-Link[class][class][class][class][class][data-weight='normal']{font-weight:400;}.css-1c67wam-Link[class][class][class][class][class][data-weight='bold']{font-weight:700;}terms of service and privacy policy. Select which campaign to add lead. They use call recording software to help them with note-taking in calls, to review their game tape and improve, and to learn from top performers on the team. Pick which type of object you want to watch for changes on. Heres how Gong can help you automatically record, log, and track calls in Salesforce: Connect Gong to your teams GSuite or Office365. Gong requires this access to read data using REST API. The team member can simply remove Gong from the call to prevent it from being recorded. Pretty cool, huh? Your sales ops team is going to love this. Michael Jordan rewatched every game. Click Allow to authorize Gong to access Salesforce. Gong for Salesforceallows customers to push key data fields from Gong into Salesforce. is updated. Deploy Enhancements from Sandboxes | PDF. Ever. Gong first launched the app in Beta in 2020 and since thenthe app has grown in popularity currently more than 1,000 companies and 80,000 individuals use it worldwide. Gong automatically captures all customer interactions and analyzes that information to identify deal risk, surface coaching opportunities, and provide guidance on next steps for reps and go-to-market leaders. For sales leaders: identify risk in your pipeline and allows teams to act preemptively to save deals before its too late with call recording for business. Gong is aRevenue Intelligence platform(emphasis on intelligence). Understand your pipeline, grow your business consistently year over year, and avoid end of quarter surprises. See our help docs for Tips and Examples. Manager of the year over here? With today's news, the fully-tested and vetted app is available to all Gong customers, providing a powerful, tightly-integrated solution to improve sales performance and productivity. Want full visibility into your deals? Search for or select the record you'd like to update. This trigger works on Salesforce objects with less than 104,000 records. Not to mention that but the Gong team are the very best in the business. Supercharge your Klue battlecards with Gong. It's the fastest and easiest way to get started with CRM. Each rep has different strengths and opportunities, and Gongs AI pinpoints exactly what each rep needs to do to improve their performance and close more deals. Ive tried a few and none have the search functionality, topic analysis, and ease-of-use that this tool does. Gong automatically captures and updates data across your tech stack so you have unprecedented visibility across your teams, deals and pipeline. Integrated directly with Salesforce, the Gong app is currently available on AppExchange at: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FeGgcUAF. Zapier moves info between your web apps automatically, so you can focus on your most important work. San Francisco, CA 94105, Chicago Office Thank you! Zapier moves info between your web apps automatically, so you can focus on your most important work. Truly understand your pipeline. Record live sessions within the Digideck platform and sync with your Gong account. With 5,000+ supported apps, the possibilities are endless. Under Salesforce connection, select Connect and login to your Salesforce Account. It uses AI and machine learning to help you gain critical insights into whats happening with your sales team, your deals, and your market.Revenue Intelligence is the new way of operating based on customer reality instead of opinions. Install the Gong for Google Calendar add-on domain-wide or per individual to easily schedule meetings using the consent page in the native calendar app. A given delimiter that will be used to process and split a list of Email Addresses. Email Addressed of the recipients, separated by a given delimiter (When empty, we will use comma as a delimiter). Step 3 Gong automatically logs activity in Salesforce. With the Salesforce for Gong integration, you can import Salesforce fields and tailor Gong to your org's sales process. Use Custom Value to select a lead from a previous step. If you don't want to add any content properties, please enter 0. As a best practice, we recommend including this notification regardless of the call participants locations. For Patent and Trademark Legal Notices, pleaseclick here. Client application for the bulk import or export of data. Step 4: Select the data you want to send from one app to the other. If using the Search, click "Refresh Fields" below to update the available input fields. No problem. Marketing for messaging. When you capture call data, you capture deal clarity. As a best practice, we recommend including this notification regardless of the call participants locations. If you want to use Gong for Salesforce in Salesforce, you can manage installation and settings in the Export to Salesforce area. Updates an existing record for a specified Salesforce object (ie. And backing mock call training with genuine calls. If the "Field Updated to" is specified, the limit applies to only the records with the value specified. It gives reps a complete record of their past conversations with buyers, shows managers which activities are happening across their team, and delivers insights into best practices that your team can use to close more deals. For more information visitwww.gong.io. Ensure no customer pain goes unnoticed. Step 2 Gong automatically pulls emails, meeting invitations, and records calls. Open more opportunities with LeadIQ. Step 1: Authenticate Gong and Salesforce Essentials. Gong is rated #1 for call recording software on G2 Crowd by 2,000+ users. GONG WORKSPACE - If your Gong account has multiple Workspaces, enter here the relevant Workspace to send these events to. We only listed a couple of them in this article. Step 4: Select the data you want to send from one app to the other. Salesforce Essentials Smaller businesses have unique needs. If using the Search for this field, click "Refresh Fields" below to make sure all fields are available to you. Dublin D04 Y7R5 See our help docs for Tips and Examples. FoundHQ will match you with a handpicked Salesforce Consultant that knows everything there is to know about integrating Salesforce and Gong. Call data = visibility into every deal. Your call recordings are stored in Gong and you can listen to or watch them anytime. When the authorization process completes, the process of importing new users starts. Gong + Crayonhow high-growth companies Compete Like They Mean It, Get the full wealth of Linkedin Sales Navigator info on any contact in your deal without leaving Gong, Schedule meetings, capture consent, and record calls with Gong + Chilipiper. 201 Spear St. 13th Floor, Compare Gong vs. Outreach vs. Salesforce using this comparison chart. Leading privacy management platform. Optional workspace identifier. "The general availability of the Gong app on Salesforce AppExchange can provide companies with greater productivity, shorter sales cycles and bigger deal sizes. Gong customers can now benefit from improved performance of revenue and other customer-facing teams while being integrated directly with Salesforce. Push engagement events into Gong when a content is engaged by an external participant (for example, a contract was signed by the prospect). Get a live demo Request Pricing Take platform tour Your AI-Fueled Revenue Engine Pick which type of object you want to watch for updated records of (Note: we do our best to support all objects, but due to their complex nature, some may not work flawlessly). Call more accurate forecasts with reality, Built for the largest and most complex GTM teams, Enterprise collaboration that works for you, Experience a one of a kind world to learn, engage and influence, Build your skillset and learn best practices, Game changing strategies to unlock reality, Data-driven posts for growth-minded execs. You can't add more hours to the day. Once you connect to Salesforce, you and your team can search and analyze conversations based on Salesforce fields (like stage or amount) and push conversation data to Salesforce. Gong has become the foundation of our business model for knowledge sharing. Easy automation for busy people. Pricing Alerts: See all early-stage opportunities where pricing was mentioned, Pipeline Analysis Dashboard: View all competitive opportunities closing this quarter, late-stage opportunities without pricing mentions, Competitive Analysis Dashboard: Review win rate per quarter for competitive opportunities, dollar value of competitive opportunities that were closed-won, Rep stats (talk ratio, longest monologue, etc), Early stage opportunities where pricing was mentioned on a call so managers can coach their reps appropriately, Pipeline Analysis Dashboard: competitive opportunities closing this quarter, late-stage opportunities without pricing mentions, Competitive Analysis Dashboard: includes win rate per quarter for competitive opportunities, dollar value of competitive opportunities that were closed-won. Gong is the #1 call recording for business software. Gong analyzes and transcribes your calls, and identifies key topics. Enhance Salesforce with Code | PDF. The Gong integration helps you to automatically log meetings from Gong to Gainsight Timeline as Activities. Supported Chat, Marketing Drift Turn your email clicks into real-time conversations Native Sales Productivity, Voice RingCentral Connect with customers like never before by enabling RingCentral with Outreach Native Contact, Lead, Opportunity, etc.). Our time is now spent on strategy. The best part about Gong is that we have integrated it across all of our commercial teams functions. Bad bad. Schedule meetings and capture participant consent to be recorded with Gong for Office 365 Outlook. Map personal data and automate DSRs to build trust and eliminate risk. Suite 04A-105 Zapier will apply these optional headers and values to the request in addition to any headers created as part of the authentication mechanism. Capture all calls, understand what's being said and gain critical insights. Ever wonder how Gong works? That means youll be able to turn sales call recordings into actionable insights without lifting a finger. Command-line interface that simplifies development and build automation. Ireland. insights needed to make better decisions and close more deals. Step 1: Authenticate Gong and Salesforce. You can select which Salesforce fields (built-in and custom fields) to import into Gong. Contact, Deal, To-do, etc.) The ability to listen back on important calls. Chicago Office 167 North Green Street, Suite 04A-105 Chicago, IL 60607. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Its missing key intelligence, critical data Gongs conversation data!Gong for Salesforce enriches Salesforce data withRevenue Intelligence, providing necessary (crucial!) Search for or select the record you'd like to update. Drive more revenue through your reps by helping them strategize a path to close. Something went wrong while submitting the form. 756 West Peachtree Street Northwest, Oops! I asked our customers why they would recommend using Gong for sales call recording. Enhance Salesforce with Point and Click Tools | PDF. Pick which type of object you want to watch for updated records of (Note: we do our best to support all objects, but due to their complex nature, some may not work flawlessly). ", "I'd prefer to not be bothered when I'm not at work and it's annoying to have my phone buzzing with something I don't need at 10pm on a Saturday. Triggers when a record of the specified Salesforce object (ie. Keep every deal on a path to close. Up to 70% off for Gong users! Create webhooks and manage the data exported from Gong to other applications. Creates a new record of a specified Salesforce object (ie. How to Roll Out Multi-Factor Authentication (MFA) | PDF. For Patent and Trademark Legal Notices, pleaseclick here. Top companies trust Zapier to automate work and free up time. Whichever web conferencing platform or VOIP system you use for calls, whichever CRM software (Salesforce and more) your team relies on to track sales: Gong integrates with it. If using the Search for this field, click "Refresh Fields" below to make sure all fields are available to you. Adds an existing lead to an existing campaign. Up to 70% off for Gong users! Optional workspace identifier. 167 North Green Street, Compare Gong vs. Salesloft vs. Salesforce using this comparison chart. What would happen if your reps did too? trademarks held by their respective owners. Triggers when any record of the specified Salesforce object (ie. Suite 04W101 We can help. San Francisco Office If using the Search, click "Refresh Fields" below to update the available input fields. Chicago, IL 60607, Atlanta Office Go to Settings>Integrations>Salesforce. Gong data give a reality-view of your teams activity thanks to powerful connections with team email, calls, and web conferencing. Get unparalleled visibility into how your reps are interacting with your customers. Gong is the only solution that provides insights you can use to update revenue forecasts based on real-time deal engagement. Are sales reps discussing discounts (too) early in the sales process? 167 North Green Street, Gongs AI beats the competition. Select the Salesforce currency amount field you want to appear as the deal value in Gong. Call more accurate forecasts with reality, Built for the largest and most complex GTM teams, Enterprise collaboration that works for you, Experience a one of a kind world to learn, engage and influence, Build your skillset and learn best practices, Game changing strategies to unlock reality, Data-driven posts for growth-minded execs. Search for or select the lead you'd like to update. Thats where youll see which actions are needed. Gong passed the security review conducted by the Salesforce security team to be publicly listed on the AppExchange, San Francisco Office Improve how reps qualify and sell using Gong, The fastest way to replicate data from your applications into a cloud destination, Extract product insights from your sales calls. Click here to view our full list of integrations. Suspendisse varius enim in eros elementum tristique. Adds an existing lead to an existing campaign. Gong is a private company headquartered in the San Francisco Bay Area. But dont just take our word for it. San Francisco, CA 94105, Chicago Office It logs calls directly and simplifies the process. Integrate your tech stack to get full visibility into every deal. This is useful if an application has an API endpoint that Zapier doesn't implement yet. Duis cursus, mi quis viverra, Lorem ipsum dolor sit amet, consectetur con clavi adipiscing elit. Waiting on the sidelines? Take examples of Gong sales conversations and embed them directly within a Brainshark course. Participants hear the prompt when they join the call, telling them that the call is being recorded. Gong.io has 521 reviews and a rating of 4.83 / 5 stars vs Salesforce Service Cloud which has 681 reviews and a rating of 4.43 / 5 stars. Atlanta Office See deal health and funnel movement in real-time. Pick which type of object you want to create (Note: we do our best to support all objects, but due to their complex nature, some may not work flawlessly). 1 Grand Canal Street Upper is created. You can also setup a Zap with the New Outbound Message trigger to workaround this limit. Click here to view our full list of integrations. By signing up, you agree to Zapier's .css-1c67wam-Link[class][class][class][class][class]{all:unset;box-sizing:border-box;-webkit-text-decoration:underline;text-decoration:underline;cursor:pointer;-webkit-transition:all 300ms ease-in-out;transition:all 300ms ease-in-out;outline-offset:1px;-webkit-text-fill-color:currentColor;outline:1px solid transparent;}.css-1c67wam-Link[class][class][class][class][class][data-color='ocean']{color:var(--zds-colors-blue-jeans, #3d4592);}.css-1c67wam-Link[class][class][class][class][class][data-color='ocean']:hover{color:var(--zds-colors-night, #2b2358);}.css-1c67wam-Link[class][class][class][class][class][data-color='ocean']:focus{color:var(--zds-colors-blue-jeans, #3d4592);outline-color:var(--zds-colors-blue-jeans, #3d4592);}.css-1c67wam-Link[class][class][class][class][class][data-color='white']{color:var(--zds-colors-neutral-100, #fffdf9);}.css-1c67wam-Link[class][class][class][class][class][data-color='white']:hover{color:var(--zds-colors-neutral-500, #a8a5a0);}.css-1c67wam-Link[class][class][class][class][class][data-color='white']:focus{color:var(--zds-colors-neutral-100, #fffdf9);outline-color:var(--zds-colors-neutral-100, #fffdf9);}.css-1c67wam-Link[class][class][class][class][class][data-color='primary']{color:var(--zds-colors-blue-jeans, #3d4592);}.css-1c67wam-Link[class][class][class][class][class][data-color='primary']:hover{color:var(--zds-colors-night, #2b2358);}.css-1c67wam-Link[class][class][class][class][class][data-color='primary']:focus{color:var(--zds-colors-blue-jeans, #3d4592);outline-color:var(--zds-colors-blue-jeans, #3d4592);}.css-1c67wam-Link[class][class][class][class][class][data-color='secondary']{color:var(--zds-colors-neutral-100, #fffdf9);}.css-1c67wam-Link[class][class][class][class][class][data-color='secondary']:hover{color:var(--zds-colors-neutral-500, #a8a5a0);}.css-1c67wam-Link[class][class][class][class][class][data-color='secondary']:focus{color:var(--zds-colors-neutral-100, #fffdf9);outline-color:var(--zds-colors-neutral-100, #fffdf9);}.css-1c67wam-Link[class][class][class][class][class][data-weight='inherit']{font-weight:inherit;}.css-1c67wam-Link[class][class][class][class][class][data-weight='normal']{font-weight:400;}.css-1c67wam-Link[class][class][class][class][class][data-weight='bold']{font-weight:700;}terms of service and privacy policy.

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