flannels returns contact number

Click & Collect deliveries take three (3) to seven (7) days. We have asize guide that will show you clothing and footwear sizes to help you make an informed decision about your purchase. We reserve the right to amend the terms and conditions of the Loyalty Scheme at any time. Did you find it helpful? Keeping our customers, staff and business partners safe is our top priority. Customer Returns, Unit B, Brook Park East, Shirebrook, NG20 8RY, Returns Department - Game Retail Limited, Unity House, Telford Road, Basingstoke, Hampshire, RG21 6YJ, Gul Watersports Ltd., Stadium House, Aspen Way, Yalberton Industrial Estate, Paignton, Devon, TQ4 7QR, Sports Directory, Unit 5 Butterly Avenue, Questor, Dartford, Kent, DA1 1JG. Standard delivery is the only delivery method available for Marketplace Product(s). This is subject to our usual exceptions. We may also disclose your personal data where we are subject to a legal obligation to do so in connection with the prevention or detection of crime, for the purpose of establishing, exercising or defending our legal rights, or where we consider that we receive a valid request for disclosure. If you are shipping an item over $75, we recommend that you consider using a track-able shipping service or purchasing shipping insurance. Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned. If you believe that points you are entitled to have not been added to your Loyalty Scheme account, you can request the points for a Qualifying Purchase be added to your account by contacting the Frasers Plus Customer Services team. how many points you may receive per 1.00 spent on a Qualifying Purchase; how many points you must collect before you can redeem them for a Frasers Plus Reward; and. An order will also be cancelled if the billing address details don't match the details your bank has on record. For our customers security we dont allow change of email address. In the case of any contact you may have with our customer services department, we will retain those details for as long as is necessary to resolve your query and for a short period after the query is closed. Where Adidas finds, upon inspection of the returned Marketplace Product(s), that improper handling by you or a third party on your behalf, has reduced its value, you shall pay for any diminished value of the Marketplace Product(s). Can I use my credit note online and in store? A person who is not party to these terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999. If you can't find this email, you can get the tracking reference number in your order history. The BBFC will continue to rate non-game footage in games, such as trailers, featurettes, and bonus DVDs. This is when a contract for you to purchase the goods from the Seller is formed. Sizes vary with different brands and styles. Faults are NOT of a serious or structural nature and are usually minor marks. We take all complaints seriously and we will do everything we can to resolve them quickly. Sorry you've had a problem with our website and thank you for letting us know so that we can fix it. Dropship Product(s) will be sent separately from other items in your order. I bought a jacket from Giulio Cambridge and 2 months later the material is clearly faulty. If your item is faulty, incorrect or exceeds 10kg in weight, please contact our Customer Service team ahead of making a return. Nothing in these terms and conditions is intended to affect your statutory rights. DELIVERY: Select your preferred delivery method. Select your preferred tracked returns service. These cookies allow our partner CrazyEgg to collect anonymous usage data which we use to make our website easier to use. You can contact your local Flannels store to check their stock. If you require more information around the payment authentication process, please contact your card issuer directly. Join a personal shopper and pull some of the hottest looks of the season, expertly tailored to suit you. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. When you enter into the agreement for your Frasers Plus Credit Account, you will be provided by us with a Loyalty Scheme account and these terms and conditions (as amended from time to time) together with our Privacy Policy govern your use of and participation in the Loyalty Scheme. The Sellerwill use its reasonable endeavours to: bring the Force Majeure Event to a close; find a solution by which its obligations to you may reasonably be performed despite the Force Majeure Event; or provide a refund for any products/services that cannot be delivered due to a Force Majeure Event. . You can't buy gift cards using gift cards as a payment option. If you cannot be refunded using the original payment method then a cheque will be raised to the address on the order. As part of applying for a Frasers Plus Credit Account, you will be given the opportunity to opt into email marketing specifically for members of the Loyalty Scheme. A description of the main characteristics and prices of goods are on the product pages of the Website. A list of all the cookies that we, our advertising network and technology partners use can be found in our cookie list details below. If you need to return this item, please return in original condition, within 28 days of purchase (unless faulty) to: PORTMEIRIONPMGUK RETURNS, TRENTHAM LAKES SOUTH, STANLEY MATTHEWS WAY,STOKE ON TRENT, STAFFORDSHIRE, ST4 8GR. Take a seat at the Flannels Beauty Bar and enjoy one-on-one consultations, brand takeovers, the latest trends and hottest products in the Beauty Hall. All information regarding Marketplace Products on the Website is an invitation to treat only and is not an offer for sale or a binding contract. When being registered for the Loyalty Programme, using our Loyalty Programme, registering to receive our marketing communications, or contacting us, the personal data which is provided to us, such as your name, email address and information about the status of your account and your spending patterns, will be collected and processed. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that the Seller provides to you electronically comply with any legal requirement that such communications be in writing. Unless they are defective, faulty or damaged, you may not cancel or return any of the following items: Refunds will only be offered in accordance with your statutory rights (which remain unaffected). It also gives you an easy overview of your order history. You should also enter any gift card/vouchers/promo codes on this page. Customers must return their WEEE item to the Seller within 28 days of purchasing their new item. If you have any queries regarding your Frasers Plus Credit agreement, you can find further information here. To learn more about legal classification of games, please visit www.videostandards.org.uk. Third party cookies may be used on our website by approved organisations to provide services on our website. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We may routinely share your personal data with other companies in the Frasers Group, which means the companies who are ultimately owned or controlled by Frasers Group plc. We will not refund any Next Day, Express, Saturday or other premium component of any delivery charge. All customers and staff members will be required to wear face coverings unless medically exempt. The actual delivery charge will be calculated during the checkout process. Search engine and web analytics providers. Tier 2: if more than 30 days have passed after you received the goods, you can claim a repair or a replacement of the defective item (but not a refund). You have the right to withdraw from your contract with Adidas within fourteen (14) days without giving any reason. Tags evidencing the certification should be displayed on all garments containing fur. The Click & Collect voucher has an expiry date of 2 years and can only be used in store. All Click and Collect orders over 250 come with a complimentary Style and Collect appointment. The Selleris obliged under this Directive to offer its Customers free take-back of their WEEE on a like-for-like basis when you buy fromthe Sellera new electrical or electronic product. 30 day Return Policy. If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days. We take Customer feedback very seriously and aim to deal with complaints as quickly and effectively as possible. When you place an order with us, your bank will put an authorisation hold of the amount against the order. Click hereto book your Beauty Consultation. The courts of England and Wales shall have exclusive jurisdiction over all claims or disputes (whether contractual or non-contractual) arising in relation to, out of or in connection with these terms and conditions. You can also choose which cookies the Group places on your computer when you access our website and can manage this in our preference centre. GIULIO Now part of Flannels part of Fraser Group. CustomerServices | Flannels Welcome to our customer services Look no further to find answers to some of our most frequently asked questions. You should save a copy of these terms and conditions for future reference and if you have any questions about the Website please contact Customer Services. If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions. We may also share your personal data with carefully selected third parties who assist us in providing you with the Loyalty Programme. For your protection, We recommend that you return your items either by courier or by tracked post. We will endeavour to add points you have earned to your Loyalty Scheme account as ". foods); Any items that are sealed for health protection or hygiene reasons if you have unsealed them (including but not limited to: cosmetics, duvets, face masks, hats, hosiery, lingerie, mattress protectors, mattresses, mens underwear, perfumery, personal grooming products, pierced earrings, pillows and swimwear); Any computer games where the seal on the wrapping has been broken; and. You will receive a 20 voucher to spend in-store if your order is above 400 (excluding the delivery charges) when you collect your order from your nominated store. Dropship Products are only available for standard delivery within the United Kingdom, Next Day Delivery or Click & Collect is not available. The information that we collect from you may be transferred to, and stored outside the European Economic Area ("EEA"). The maximum UK delivery lead time for goods is 30 days unless specifically agreed by We with you. If these are disabled, your experience on our website may be interrupted and you may not be able to use a shopping basket or make payment. Why is my bank is showing two charges for my order? If you don't have an account you can set one up here. International transfers of your personal data. The Flannels Group Ltd. registered address is The Flannels Group Ltd. Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. F.A.Q Customer Services Getting started How to Register Password Problems Buying Online Pre-Orders Security Discounts Placing Orders Placing Your Order Payment Options Payment Authentication Taking Payment For further information on age ratings, see the Video Standards Council Website, the PEGI website, or the Ask About Games Website. Our Showroom is open Monday-Friday, 10 AM-7 PM MST. As set out in our terms and conditions, this Website and the App are operated by The Flannels Group Limited, whose registered address is Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. If you require the items, we would ask you to place a new order. When you browse our Website or App, whether or not you are registered, purchase a product, register to receive our emails, receive and open or click our emails, or make a job application, we and our partner advertising networks, advertisers and advertising affiliates (Third Party Advertisers), will collect user information such as your location, language, assumed gender, IP address, when you visited our Website or App, how you arrived on our Website or App, where you visit after our Website or App, the pages you visited, how long you spend browsing individual pages on our Website or App, any products you have viewed, purchased, or put in your basket, and the browser (where applicable) and device you used to access our Website or App. You will be prompted to enter your card details and set a password. If any product purchased with a Gift Card is subsequently exchanged for a product of a lower price, any money owing will only be issued as a Gift Card. Some cookies are also essential to enable you to move around our website and use its features. Or email to [email protected]. Adidas undertake to fully refund the cost of any defective products. Together, you'll tour the latest collections from our most-wanted brands, shop for key moments or find forever pieces that work for your wardrobe. Navigate to one of our emails to you. Click hereto book your Virtual Style Consultation. to register you for the Loyalty Programme, including to set you up with, maintain and update your Loyalty Programme account (e.g. Pay later. If you still require assistance with your query; please Contact Us. Returns & exchanges. Next Day Delivery - next day if you place your order before 9pm and receive your order the very next day (excludes Public / Bank Holidays). British Forces Postal Office deliveries remain available. You might want to contact your bank to make sure there are no problems with your card. Further information on cookies, including instructions on how to amend your browser settings to turn off cookies, is available widely online. The actions of one of our colleagues in conversation about Frasers Plus. Note that this right of withdrawal does not apply to Marketplace Product(s) not suitable to be returned for health or hygiene reasons and where a seal has been removed after delivery. Email: [email protected] Phone: 213-623-3031. use of running shoes for court sports or hiking footwear as work boots, etc.). Exclusions apply, please see our Returns Policy below for more details. Earn rewards. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. Please check your or the recipients junk folder if you havent received your gift card or eVoucher. If you have any questions please see the FAQs within your Frasers Plus app or contact the Frasers Plus Customer Services team, whose contact details, including opening times, can be found within the Frasers Plus app or on the Fraser Plus website located at https://www.cruisefashion.com/frasersplus . In the event of a Force Majeure Event,the Seller's performance is deemed to be suspended for the period that the Force Majeure Event continues, andthe Sellerwill have an extension of time for performance for the duration of that period. The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission. You'll be given your voucher by our store staff when you collect your parcel. Standard Delivery takes three (3) to seven (7) days. In no circumstances shall our liability to you exceed 250. Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website. By placing an order through the Website, you warrant that you are legally capable of entering into a binding contract. On the Preferences tab under Email click Junk Email, 4. Until you have paid all amounts owed to Adidas in full, the Marketplace Product(s) will remain the property of Adidas and you may not sell, dispose of or claim any right against the Marketplace Product(s) until all outstanding amounts have been paid to Adidas and full title in the Marketplace Product(s) has passed to you. By choosing a paid service through our returns portal you will be provided with a tracked return service back to our warehouse. The items need to be in the original packaging where it forms part of the goods (for example, boxed goods, garments and gift items). Our Virtual Style Consultations are ready to book at your convenience. Who do I contact for further information? However, if you disable or delete certain cookies you may not be able to shop or access important parts of our website. Depending on what delivery option you selected your order might still be out for delivery. We can claim against you in the courts of the country you live in. that have been damaged by misuse or activities other than the intended purpose (e.g. Sometimes you need to be quick! Our regular opening times are as follows: Monday - Friday 8 am 8 pmSaturday & Sunday 9 am 6 pm. Please also note the following additional terms, which are specific to GAME Dropship Products only: Certain GAME products are age restricted. You should not permit anyone else to use your Loyalty Scheme account and you must contact us immediately if you suspect or become aware that anyone else knows your log-in details or has accessed or misused your Loyalty Scheme account. You can update your payment details under Manage cards. Open the Tools menu and click "Options", 3. You can also find that tracking reference number in your order history, to track the progress of your shipment. When you first use our Website, we will ask you to consent to our use of cookies and give you information about them. You are responsible for ensuring you keep your log-in details secure, and for all activity that occurs on your Loyalty Scheme account. Credit subject to status. Before contacting our customer service team, please make sure to check your emails as we will notify you if any items have either been dispatched separately (if your order contains more than one item) or an item was out of stock when packing. You can exercise these rights by contacting us in accordance with 'How to contact us or complain' below. We will retain information regarding your website browsing history for a similar period. As a branch of the Middle East-based Islamic State of Iraq and Syria (ISIS), ISIL-Khorasan (ISIL-K) emerged in late 2014 in southern and eastern Afghanistan. The selection and use of suitable equipment requires skill, and you should ensure you are appropriately equipped and trained. As long as you comply with clauses 7(c) and (d) above, Adidas shall reimburse all payments received from you, including delivery charges (provided the returned product(s) represent(s) the complete order), within fourteen (14) days from the date of the Seller receiving the Withdrawal Notice. It may also be processed by staff operating outside the UK or EEA who work for us or for one of our suppliers or third party providers. In our dispatch email you'll have your unique tracking number for your order. We cannot accept returns after this period. That explains the terrible service. The email address has now been entered into your Gmail contacts list. Any remaining balance will be cancelled on the expiration date of the card. Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) we received back. You can also use the Returns Form, but you do not have to . Pending points will be visible on your Loyalty Scheme account and after for a period of 35 days (unless they are deducted or reduced as described in section 3.6), they will become ". Hover over our email address in the From section to open up a small dropdown. Navigate to an email from us and click the "Add" button next to our email address, 3. This privacy policy was last updated on 17/08/2022. You can use the full or part balance of your credit note. Persistent cookies will not be deleted after each session. Please note we are currently unable to deliver to PO Boxes.Some items cannot be cancelled or returned,click here for more details. The Waste Electrical and Electronic Equipment (WEEE) Directive aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. In addition to and without affecting your right of withdrawal (and any other applicable statutory rights), Adidas grant you an additional Voluntary Return Guarantee. The Flannels Group Limited is the data controller in respect of information collected when you browse this Website and the App and purchase our products. Sometimes you may run into trouble and not receive account emails that we are sending to you. The Directive also means that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. ORDER CONFIRMATION:When your order has been picked, packed and is ready for delivery, you will receive an email confirming that the Seller has accepted your order. We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal data, including encrypting your information to applicable industry standards. If your order contains items shipped to you by one of our direct suppliers, the cancellation period may differ, please see thedropship/marketplace terms. Doesn't fit? Written communicationsApplicable laws require that some of the information or communications the Seller sends to you should be in writing. Gift Cards are valid for 24 months from the date of purchase. The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment. Please check this page for the latest information as we continue to follow the Government's roadmap out of lockdown and we look forward to welcoming you back to our stores. These cookies enable us to track individual customer journeys on our website (excluding any checkout pages) which are used to identify and fix bugs to make the online experience better for customers. We will acknowledge your complaint promptly and keep you updated. Our ultimate online luxury fashion destination, offering key collections from this season's best men's and women's fashion from the world's top and most original designer brands. Customers will be notified via the product display page or during check out, which product(s) these terms apply to. Please note that third party websites/providers have their own privacy policies and that we do not accept any responsibility or liability for these policies.

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