bt youview box stuck on loading

http://videos.youview.com/support/maintenance_mode.pdf. When I powered it back on, it seemed to work again. on 04-04-2020 If it does then you have the original Humax DTR-T1000. I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. Hi John. If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. This happened to me a couple of weeks ago. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. I've got a load of recordings I can't access. It is described at. 12-04-2020 All Rights Reserved. It is described at. 04-04-2020 I take it you arent on a YouView contract with Plusnet, or you would have their box? IThanks for that, I'm surprised it lasted less than a year. It is a bt youview box. (Yes, I have pressed the 'Me Too' button.) DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. 02:48 PM, on Unplug and reconnect power to yourbox. Humax have a reputation for being the best Freeview / Youview boxes around. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? p.s. If this does not do the trick, then your device may be due for a software update. (As fine as they ever do on my poor internet connection lol). Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. 14-12-2020 Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. on To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. 04:00 PM. 01-05-2019 If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. 16h45. 14-12-2020 I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. You'll now see a warning screen. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. Switch on the power switch on the back of your box and a red light should appear on the front. Once you have had a chance to test it out post back and let me know how you are getting on. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) Maintenance mode is used to recover your box when something has gone wrong with it. Hi, my youview box is stuck on the loading page. 22h00, on 25-04-2019 If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. I have tried switching it off and leaving it unplugged, but when I plug it back in and switch it back on, it still acts the same - just the YouView loading screen for ages (left it 20+ minutes and no change). My YouView box no longer starts up. Yes everything seems to be working correctly. 12:11 PM. Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. Hi@SiGreenwood thanks for sending over your details. Thanks. The third one might be fine. 04-04-2020 23-04-2019 It is described at . This site uses cookies. Mine has just started doing the same thing. on Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Thank you so much. The different options available are displayed below. Hi John. p.s. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. The YV persistently tells me it can't connect to the internet. You may be able to get it working again by going into Maintenance Mode and performing a reset. We have a tv contract with bt. A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . Only change is that I had to switch channels on broadband recently. 17h16 12h01. 03:34 PM, on Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. on 20h29. 05-07-2022 is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? 11:35 AM, on Hope you're keeping well in these strange times! My box has a repeat problem. Thanks for your time and help. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. on The broadband still keeps dropping. If you're a BT TV subscriber with an active BT subscription, BT will replace the box. I think that hardware failure is a possibility. I bought the box a few years ago to record and access freeview channels. This is the first problem that's a bit of a killer :-(. on Model number 91-00438. If youre using Powerline adapters, make sure these are connected also. If not then I'll go for the full factory reset deleting recordings. If you give our Loyalty Teams a call on03451720046 they can add the required product for you. Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? The box light will turn blue, Press the button on the top of the box. The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. The broadband blue light isnt coming on either. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. please let us know how you get on with a 4K recording. 04-04-2020 I have had a retail Youview box almost two years now and have had very little problems with it. If you want to continue, just enter the numbers shown on the screen . However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. It is strange because the catch up players work fine. I'm really glad to hear you've received the new box and all appears to be well. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. More info. Within three seconds press and hold the power button on the front of the box and hold both buttons. on Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. The factory reset keeping recordings worked! I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. Luckily I managed to watch other recordings on catchup. Select Software Information. We followed the user guide instructions and Googled every possible solution without luck. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. Until I saw this thread, I was blaming that for this symptom. Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. Have you upgraded recently ? Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. Remember all of your recordings and personal data will be deleted. 14-12-2020 A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. mode 4 (interenet reset keeping recordings) are the ones to consider. 15-12-2020 All rights reserved. on on I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. Hello. It also failed any recordings set up remotely or more than 24 hours in advance. Give it a couple minutes to get itself ready and then it should load as usual. Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. please let us know how you get on with a4K recording. I'm going to leave the box connected to the internet until the next software drop (Whenever that may be) and see if that makes any difference. . Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. I believe there is a maintenance mode which you can get into, which may give you more recovery options. 17h06. Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. YouView+ UHD box stuck loading and needs full factory reset. I've tried that about 15 times now, to no avail. Humax say that the failure rate is within industry norms, but they would, wouldn't they. Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. Go to the Information & Reset sub-menu. If youd like to join in, please sign in or register. 24-04-2019 Leon, did you use the delete recordings option or keep them? Re: YouView+ UHD box stuck loading and needs full factory reset. We haven't changed anything. - edited Bear in mind that if you have to reset through the menus, you'll lose recordings and other . A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Until I saw this thread, I was blaming that for this symptom. The new box should be with you on Monday. The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. You can restore your box back to its factory settings, letting you start again from a clean slate. there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. OpenReach engineers to the house. I am now trying a full factory reset. By continuing to browse, you are agreeing to our use of cookies. 9h42. However, this time, that remedy does not seem to work. 14-12-2020 Thanks in advance for any help you can give, on BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. 04-04-2020 YouView TV Ltd 2023. If so have you had a chance to test it yet and with large recording on in 4K? Registered in England. Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. Many thanks. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. Thanks, are you saying that you think the hard disk has died then? on 15-12-2020 Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. Ive made quite a few recordings, although none in 4K yet, all with no problems. mode 4 (interenet reset keeping recordings) are the ones to consider. Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. Thankfully most of the programmes were also recorded on my freeview play box. 01:04 PM, on To have two die on you like this sounds like very bad luck. Worked fine until last night. Yes I received my new box and it all seems to be working fine. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. This first happened about a week ago. Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. You do not have permission to remove this product association. Glad our loyalty colleagues were able to help. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. Sorry you are experiencing a problem with BTTV. Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Any suggestions/information gratefully received. 12h21. 06-05-2019 It just seems to get stuck on the YouView loading screen forever. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. See our connection guide. on Factory reset, keep recordings. 01:40 PM. (Yes, I have pressed the 'Me Too' button.) Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. Instructions for doing this can be found here: Mine has just started doing the same thing. Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. 01-05-2019 At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. Are you familar with perforing maintenence mode resets on Youview boxes? 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. 10h40. Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. With regards to the non loading, this is normally a sign of a catastrophic failure. I've sent you a Private message explaining how you can contact the forum moderation team. Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. In the latter two cases, a message on-screen literally says sorry, selected option failed. 05-07-2022 Access from your Country was disabled by the administrator. Hi, im hoping someone can help me please. Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. We know how important recordings are so we do offer options to keep your recordings. So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. There are various different levels of reset modes 2 (factory reset keeping recordings) . There was a factory reset, but keep recordings option, but this failed. You view box stuck on loading page. The broadband still keeps dropping. I've arranged for a replacement box to be sent and returns packaging to return your existing box. 03:09 PM. To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens.

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